Support: (800) 621-963Terms and Conditions apply to retail sales made through Torklift.com only. Our 30-Day Money Back Guarantee covers every product ordered from Torklift.com. You have 30 days to return any item from the day you receive the item. Please call (844) 232-4325 to obtain Return Merchandise Authorization (RMA ) number before returning any merchandise. Please clearly mark the RMA number on your return label and attach to the outside of the box. Any product returned must be in like new condition, never installed and contain everything it came with. All items returned must include the original packaging, and a copy of the original sales invoice. All returns are subject to 15% restocking fee. Any merchandise returned without original packaging and manuals, or merchandise that has been used, and is not in like new condition will incur up to a 50% restock fee. We do not accept merchandise returns after the item has been installed. All special order items are Non Refundable. Shipping and handling is non refundable.
Purchases made through distribution and dealers must be returned to the distributor or dealer that the purchase was made. This policy only applies to retail sales made through Torklift.com.
Although we do our best to get accurate images of the products we sell, the pictures on our website may not be an exact image of the product being sold. Please use the product description when making a buying decision. If you are going by the picture and want to return the product because the picture was not an exact representation of the product, 15% restock fee will apply and the freight will not be refunded. If the item you are returning was shipped free and the item is returned for a refund, we will charge you the original shipping amount Torklift paid to get it to you when we do the refund.
For more information on our terms and conditions visit our privacy policy page or contact us.